Clear Connection will work with you to create and manage collaborative learning experiences or group learning where exchanges are participative, inspiring and practical.
We design and deliver solutions though a consultative process. This might take the form of workshops aimed at developing a discrete set of competencies, executive coaching or a wider-ranging development initiative designed to take place over an extended timescale.
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Our training and development solutions are designed in consultation with our clients. Find listed below a selection of programmes and initiatives we have designed and delivered:
The process of communicating person to person with empathy, self knowledge and understanding
Communication skills training is really about being able to be yourself - easily said, but hard to do if you are feeling nervous or under pressure.
If the requirement is to influence, make an impact, deal with conflict and difficult people or indeed communicate with more confidence in any given situation - then skill and self knowledge is the key. This workshop is about understanding why we communicate the way we do, and how this impacts on others.
Workshop content:
Developing powerful listening skills
Understanding our personal values
Working with body language
Voice, pitch and tone
Dealing with assumptions
Influencing preferences, styles and strategies
Personal patterns, self beliefs and self fulfilling prophecies
Recognising our strengths and building on them
Conflict resolution and dealing with difficult situations
This is a fascinating and highly interactive workshop. The focus is about becoming more effective and confident in our own personal style and in recognising the choices we have about style flexing when we need to influence and make an impact upon others.
Successful Leaders must demonstrate qualities that help people in their organisation realise their potential and achieve outstanding results. It is the behaviour of leaders that determines their success. Leadership calls for influence, inspiration, motivation and self knowledge and being a Leader is hard work. It requires constant self-discipline, self appraisal and self development.
This programme provides an opportunity for Leaders new, or moving into Leadership to:
Create a common understanding of a Leadership role
Explore individual Leadership style through feedback and personal reflection
Outline a compelling and inspiring vision for the future of their team
Have and display clear principles and values that enable them to gain trust and respect amongst their employees and peers
Have the courage to use their judgement to do what they believe is 'the right thing' based on their understanding of the situation
Have a passion for the business and its clients, with a genuine desire to achieve outstanding results
This programme can be a time to exchange knowledge, solve problems, address current concerns, plan a project, resolve an issue or reflect upon what is being learnt.
Teams can face particular challenges in acting in a high performing and fully functioning way. Teams generally contain successful, strong and independent personalities with significant business divisions to run and targets to achieve.
Team Development will help teams learn the skills required to lead and be part of a high performing team by creating team commitment and communication skills. It will clarify individual style, role and responsibility and outline the interdependencies.
Using a selection of models we can carry out an assessment of the team and create learning and development scenarios that allow the team to experience itself in action. All learning is aligned to the organisation's business strategy.
This programme will focus learning and development around key activities allowing the team to:
Share a common purpose / goals
Build relationships of trust and respect
Balance task and process
Plan thoroughly before acting
Involve members in clear problem-solving and decision making procedures
Respect and understand each others' "diversity"
Reward individual performance that supports the team
Communicate effectively
Practise effective dialogue, instead of debate. Identify and resolve team conflicts
Vary levels and intensity of work
Critique the way they work as a team, regularly and consistently
Continuous improvement in their daily practice
Tailored specifically for each team, this workshop creates real scenarios that focus the team upon high performing behaviors. Highly interactive, challenging and fun.
Whether you are presenting at a meeting, delivering a project update, or presenting at a large-scale event, whatever the format of your presentation, there are tips and techniques that you can learn to improve your impact and communicate the message.
This workshop provides a highly enjoyable and extremely practical approach to help you to plan and deliver your presentation with confidence and personal impact. The workshop size is restricted to just 6 participants, to allow for intensive individual skills practise and each delegate will receive individual follow-up coaching.
Workshop content:
Preparation and practicalities: Where, Why and When?
Define your outcomes: inform, motivate and educate
How to structure your content, so it is lively and interesting
The importance of body language and movement
Projecting your personality and personal strengths
The use of power point and other visual aids
Handling difficult participants
Managing your nerves, before, during & after
Dealing with awkward situations
Voice, pitch and tone, how to use your voice to add excitement and interest
Tailored specifically to each group, 'Presenting with Impact' is a powerful workshop designed to develop delegates into confident and persuasive presenters.
Coaching for managers - Supporting and developing the skill of coaching for both coaches and mentors in business
Managing Performance - Enabling managers to achieve effective performance from members of their team
Effective Self Management - To understand and apply the techniques of effective self-management
Managing Meetings - Tips, techniques and structure for team meetings, project management meetings and conference calls
Delivering Feedback - Enabling managers to give both negative and positive feedback effectively and with the desired outcome
Relationship Management is about you and how your client feels about you. Clearly, the organisation or client must have an interest in your product or service or they would not be speaking to you.
But, it is the relationship that develops that is important to the growth and retention of business.
This means that it's about how you connect and engage with your client. You need to be a part of their team and have the skills to encourage trust, understand their explicit needs, and work with them in consultation to present logical solutions.
This workshop will:
Provide a 'Relationship Management Model' - a structure for customer/client dialogue
Introduce the importance of good communication techniques - written and verbal
Outline the requirement to have awareness of self and others
Discuss and practise questioning, listening, and feedback skills to uncover the explicit needs of the customer
Use a transactional model (TA) to understand how to adapt personal style when working with compliant handling, difficult clients or internal issues
Understand the difference between passive, assertive and aggressive behaviour. How to use words, voice and language to communicate assertively
Outline an influencing/negotiating model - a structure for proposing an idea, solution or resolution for maximum mutual success
Identify techniques for prioritising and managing customer expectations in a way that establishes strong and appreciative relationships
The workshop style is highly interactive and uses skill practice and scenarios to ensure that the material feels relevant. We also use real scenarios that the participants are experiencing.
Tailored specifically for each group, this is a popular workshop which gains results.
