Case Study


Guys and St Thomas’s Trust

Company and Situation

Part of Guys and St Thomas Teaching Trust, this client had integrated the paediatric intensive care ward with the paediatric, cardiac intensive care ward. The resulting changes in ward management required improved communication and team collaborations.


Working with senior leaders, it was important to focus on developing teamwork and improving communication within and across teams encouraging dialogue and collaboration. Using the analysis and feedback as our guide, we had to design an initiative that would allow for this integration of wards to proceed smoothly and not interfere with their management and operations.

“Engaging and thought-provoking workshops which supported and helped us to prepare for the required change"
Head of Talent


The workshops actively approached discussion and planning on how to develop trust and become more collaborative and proactive. We defined, designed and delivered, in collaboration with them:

  •  One-to-one interviews including pre-prepared questions allowing us to design a solution linked to the set budget and required outcomes
  •  Team Development workshop for 60 individuals at a time
  •  Team Leadership activities and interactive discussions to build trust and room for feedback


We supported the implementation of our ‘Relationship Management’ model and operational framework with a varied mix of approaches, including:

  •  A Learning and Development Suite of Programmes attended by 120 Client  Account Managers over a 4-year period
  •  Executive Coaching sessions for key individuals
  •  Team Collaboration workshops for teams working across functions
  •  Several Management Development Team Days and Retreats


Improved communication processes between and across the wards and departments allowed for more effective work from each team. The team values transferred into individuals’ everyday behavior and helped them understand the barriers that arise with newly formed teams. Key takeaways that are still at the core of their management included the need to identify team objectives, highlight key areas of concern, and communicate openly and effectively and to understand the concept of external stakeholders.

Our work was a catalyst for change in their acceptance of the need for inter departmental collaboration and with external partners.

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